How to Shop Online
We have created a variety of step-by-step help videos in order to make your shopping experience easier with House of Pets.
If you wish to view the videos, please Click Here.
The video's cover the below online features:
Setting up and online account
Navigating the Menus
Adding products to your Shopping Cart and Checking Out
Signing up to our Newsletter
Shopping across our Brands
Delivery and insurance cost for delivery within Australia is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight.
All prices include GST. The items bought are delivered to your door by Australia Post or courier. Delivery to your door is subject to Australia Post network.
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney.
For couriered items, dispatch and delivery times may vary, please contact us for further information. Please allow four weeks for despatch from order date of products that can be personalised (whether they are personalised or not) due to the complex systems involved. Products are dispatched from House of Pets, 431 Warringah Road, Frenchs Forest, NSW, Australia.
All of our quality products come with a 12-month money back guarantee if you are not completely satisfied.
If you are using our interest FREE payment terms, delivery and insurance will be charged in your first instalment.
We deliver throughout mainland Australia and Tasmania.
Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model.
All products are supplied for domestic use only and not for and commercial use. The reselling of our goods through a marketplace is not permitted.
In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the site.
Sick of searching through your purse or wallet to find your payment details? We provide a Quick Checkout option, where you can save your payment details against your online account to make your online shopping experience quick and easy!
Your privacy and security is paramount to us. That's why our Quick Checkout is completely secure, as none of your payment details are stored by us, they are securely encripted with our payment supplier and converted into a 'token'. This token is secure, unique and can only be used by our websites to process a payment. You can add or remove your payment details at any stage in your My Account section. Once you have it setup, you can select the Quick Checkout option when you are placing your order online. Also, if you are viewing a product, you can also jump straight to the payment page by clicking the Pay now with Quick Checkout button.
Frequently Asked Questions:
What is Quick Checkout? - Quick Checkout allows you to purchase online without having to re-enter your payment details.
How do I setup Quick Checkout? - You can either setup your Quick Checkout in your My Account section, or simply select Pay With Quick Checkout when purchasing.
Is Quick Checkout safe? - It certainly is! We already provide state of the art encription methods to keep your payment details secure while purchasing online. Your details are never stored on our website, instead we use what is called a 'token' to provide your details from the payment provider.
What happens if I change my Credit Card details? - If your card details change or you wish to update them, you can modify your Quick Checkout details in your My Account section.
How do I cancel my Quick Checkout account? - You can remove your payment details simply by editing your Quick Checkout information in your My Account section when you are logged in.
12-Month Money Back Guarantee
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the House of Pets Customer Guarantee.
This guarantee means you can see, touch, and test our products for a full 12 months risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us.
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with House of Pets online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with House of Pets on the Internet.
Pre-Authorisation for Credit Cards
When purchasing with a credit or debit card, a temporary $1 pre-authorisation charge is held by the bank to verify the credit or debit card details are valid. When your card details have been verified by the bank and your final transaction has been approved, the $1 temporary pre authorisation will be removed from your bank statement or when the expiry time has been reached (usually 7 days for MASTERCARD & VISA and 14 days for AMEX).
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Prefer to speak to someone on the phone?
Simply call 1300 401 400 to place your order during the following hours:
Monday - Friday: 6AM - 8PM (AEDT)
Saturday - Sunday: 6AM - 6PM (AEDT)
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance).
Our Price Challenge
If you purchase any product from House of Pets and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.
Interest Free Payments
House of Pets are proud to offer easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected items.
Yout product will be dispatched after your first payment.
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
Copyright and Trademark Notice
This site is owned and operated by Innovations Direct Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Innovations Direct Pty Ltd.
All software used on the site is the sole property of Innovations Direct Pty Ltd or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Innovations Direct Pty Ltd prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Personalisation is free on selected items. Each product has a maximum amount of characters; please check each product. Personalisation will be applied to the quantity selected. To order multiple items with different personalisations, please add them to your cart one at a time.
Any personalised items added to your cart can be reviewed by selecting the review personalisation button in your cart.
Please allow six weeks for despatch from order date of products that can be personalised (whether they are personalised or not) due to the complex systems involved.